Please take a moment to inform yourself about our delivery conditions.
Due to technical and organizational reasons you should place your order at least 2 working days before the desired delivery date.
If you want to order products for a public holiday, this should be done 3 working days in advance.
Our calendar, at the checkout, will lead you to the earliest possible delivery date.
Your order will be delivered to the address you specify. we deliver in and around Munich. The delivery costs will be calculated after the entry of the postal code in the shopping cart. Orders exceeding 50 euros are delivered free of charge in Munich and the surrounding area.
The delivery is done with our own specially equipped transport.
Orders for events with a fixed time, such as weddings, trade fairs, etc. are given priority on delivery and are delivered at least one hour before the start of the event.
For your convenience, we can offer you three time slot options (no exact delivery time).
- 10:00 – 13:00 Uhr
- 13:00 – 16:00 Uhr
- 16:00 – 19:00 Uhr
If you would not be personally at the delivery address, please inform us timely and give us further delivery instructions by indicating this information as additional during the ordering process or use our contact form page.
Although we will do our best to find a solution, we will return the package to our production site if, following the delivery instructions, there is no one to receive the delivery. In this case, you may consider picking up the package yourself the next business day (please request this via our contact page). Of course the freshness of the products will be preserved.
If this does not work either, we consider the order as completed and, due to the nature of the product , we can NOT offer a compenstaion. .
To achieve the best quality and guarantee freshness, we produce and decorate your products on the day of delivery.
We recommend that you enjoy your fruit bouquet or chocolate fruits immediately and consume them the same day. If this is not possible, you should keep the original packaging, put them in the refrigerator upon receipt and consume them within 24 hours. Storage in the refrigerator for more than 24 hours will affect the taste of the chocolate fruits.
This product is perishable and non-refundable.
In order to cancel your order, you must notify us 24 hours before the delivery date and time.